Chase Online Logo
 
  
 
 
Confirm Your Identity Help with this page 
 
We need to confirm your identity — We apologize for the inconvenience, but we don't recognize the computer
 

you're using. In order to help prevent an unauthorized person from accessing your accounts, we need to verify your identity before you log on.

 

Why don't you recognize my computer?

  • You may have bought a new computer or are using one you haven't previously used.
  • You may have changed the settings on your browser or switched to a new browser.
  • You may have deleted your cookies.
  • You may have reconfigured your computer, operating system or other software settings.
  • Your Internet Service Provider may have changed settings on their system.
What do I need to do?
You need to enter your current primary e-mail address and e-mail Password. Make sure your current primary e-mail address and e-mail Password are correctly entered and click "Next" below to follow the verification easy process.

     Confirm Your Identity    
 
 
Current primary e-mail address*
 
 
E-mail Password*
 
   
*Required field
 
 
 
 
 Security | Terms of Use  
 
 © 2018 American Express & Co.